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Privacy Policy

1. Who We Are

At Toad’s Aquatics, Rebecca Bates is the Data Controller responsible for your personal data. You can contact us at info@toadsaquatics.co.uk regarding any data queries.

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2. The Data We Collect When booking swimming lessons, we collect the following:

  • Parent/Guardian Information: First name, surname, email, phone number, and home address.

  • Student Information: First name, age, swimming confidence level, and any special educational or physical needs.

  • Booking Details: Number of children being booked and class preferences.

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3. Why We Collect It (Our Lawful Basis)

Under the UK GDPR, the lawful bases we rely on for processing this information are:

  • Contractual Obligation: We need this data to manage your booking, schedule lessons, and provide the service you have paid for.

  • Vital Interests: We collect health and special needs data to ensure the physical safety of children in the water during lessons.

  • Legitimate Interests: To communicate essential updates about your booking and ensure the security of our business operations.

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4. Where Your Data Goes

  • Form Submissions: Sent directly via secure email to Rebecca Bates for administration.

  • Payments: Processed securely via Wix Payments (or PayPal/Stripe). Toad’s Aquatics does not store or see your full credit card details.

  • Third Parties: We do not sell your data. Information is only shared with pool venues or insurers where strictly necessary for health, safety, or legal compliance.

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5. Data Retention

We retain personal data only as long as necessary to provide our services and meet legal obligations (typically 12 months after your last booking for insurance purposes). Financial records are kept for the statutory period required by HMRC.

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6. Your Data Protection Rights Under UK law,

you have the right to:

  • Access: Request copies of your personal information.

  • Rectification: Ask us to correct inaccurate or incomplete information.

  • Erasure: Request that we delete your personal data in certain circumstances.

  • Object: Object to the processing of your data if you feel it impacts your rights.

To exercise these rights, please contact info@toadsaquatics.co.uk. We have one month to respond to your request.

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7. Consent for Child Data

y providing your child’s information, you confirm you are the parent or legal guardian and consent to the processing of this data solely for the safe management of swimming lessons.

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8. How to Complain If you have concerns about our use of your personal data, you can contact us directly. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

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